09:00 - 20:00

Registration

18:30 - 20:30

Welcome reception

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08:30 - 09:05

Welcome and opening ceremony

09:05 - 09:30

Guests of Honour Session

09:30 - 10:45

Plenary 1: Winning Formulas in Multiple Distribution

Chaired by: Mr. Raymond C.S. Kwok
Managing Director, UOB Life Assurance Limited

• Blending the Career Agency System with Other Distribution Channels
  Mr. Frederick Sievert, President, New York Life Insurance Company
• A Case Study in Successful Multiple Distribution
  Mr. Stephan Rajotte, Vice President & Head of the Asia Pacific Region, Metlife International
• Does the Career Agency have a Future?
  Ms. Esther Tan, Chairperson, Sun Life of Canada (Philippines), Inc.

10:45 - 11:15

Refreshment break

11:15 - 12:30

Plenary 2: Bancassurance – Industry Savior or Threat

Chaired by: Mr. Alex Foong
CEO, Great Eastern Life Assurance (Malaysia) Berhad

• Bancassurance is an Industry Savior
  Mr. C. F. Choy, Head of Insurance of The HSBC Limited and Chief Executive, HSBC Insurance (Asia- Pacific) Holdings Limited
• Bancassurance could be a Savior …… but It also could be a Threat
  Mr. Robert Stein, Chairman, Global Financial Services, Ernst & Young LLP

12:30 - 14:00

Luncheon

14:00 - 15:45

Day 1 workshops

15:45 - 17:00

Workshop reports

19:00 - 21:00

Opening dinner

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09:00 - 09:30

The Japanese Insurance Market: Today ' s Opportunities and Challenges
Mr. Hideaki Hattori, Director and General Manager, International Department, Meiji Yasuda Life Insurance Company

09:30 - 10:55

Plenary 3: Innovations in Life, Retirement Savings and Wealth Management

Chaired by : Mr. Kuen-Bao Ling
Commissioner, Financial Supervisory Commission, Executive Yuan

• Innovations in Life Insurance
  Mr. Poh Chee Kok, Head of Life & Health China Region and Member of the Executive Team Asia, Swiss Re Taipei
• Innovations in Wealth Management
  Mr. Victor Apps, Senior Executive VP and GM, Asia, Manulife Financial
• Innovations in Retirement Savings
  Mr. Jeremy Scott, Chairman, Global Insurance Leadership Team, PricewaterhouseCoopers

10:55 - 11:25

Refreshment break

12:10 - 12:30

Plenary 4: Conserving and Growing Assets

Chaired by : Mr. Gwoduan-David Jou
Chairman, Taiwan Insurance Institute

• Low Margins, Low Interest Rates, Get Used to It! The Keys to Successful Asset/ Liability Management
  Dr. Ian M.C. Lui, Chief Investment Officer, Shin Kong Life InsuranceAsset
• Liability Management in the 21st Century
  Mr. David M. Holland, Vice Chairman, President & CEO, Munich American Reassurance Company

14:00 - 15:45

Workshop reports

19:00 - 21:00

Gala dinner

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09:00 - 10:25

Plenary 5: Marketing to Tomorrow ' s Customer

Chaired by : Mr. James Liu
President & CEO, AEGON Life Insurance (Taiwan) Inc.

• The Ultimate Challenge - Satisfying the Customer, the Shareholder and the Regulator
  Mr. Dan Bardin, Chief Executive – Insurance, Asia, Prudential Corporation Asia
• Customer Service – Is It a Cost Center or a Profit Center?
  Mr. Patrick Poon, CEO, Greater China Region, ING Asia/Pacific Limited
• Improving the Industry ' s Image via Increased Transparency and Disclosure
  Mr. Perry Thomas, Managing Director, RGA UK Services Ltd.

10:25 - 10:55

Refreshment break

10:55 - 12:10

Plenary 6: The Future of the Industry

Chaired by : Mr. Mel Gottlieb
Chairman, Response Systems International (Australia) Pty. Limited
Mr. Robert Shapiro
President, The Shapiro Network, Inc.

Panelists: Mr. David M. Holland
Vice Chairman, President & CEO, Munich American Reassurance Company
Mr. Stephan Rajotte
Vice President & Head of the Asia Pacific Region, Metlife International
Mr. Victor Apps
Senior Executive VP and GM, Asia, Manulife Financial
Mr. Robert Stein
Chairman, Global Financial Services, Ernst & Young LLP
Mr. Harrison Ho
Executive Vice President, Cathay Life Insurance Co., Limited
Mr. Kenneth J. O ' Dea
President, BTB-Quality Solutions, Inc.

12:10 - 12:30

Cocktails

12:30 - 14:00

Farewell Luncheon ＆ Closing Ceremony

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